Privacy at Flame Box Canada.

Customer information is used to operate the store, fulfil orders, provide support, prevent fraud, and improve the shopping experience.

Information collected

The store may collect contact, shipping, billing, order, support, and site-usage information needed to run the ecommerce experience.

How information is used

Customer information is used to process orders, provide support, improve the site, prevent fraud, and communicate important account or order updates.

Service providers

Payments, shipping, analytics, email, advertising, and hosting providers may process information only as needed to provide their services.

Customer choices

Customers can contact support to ask about access, correction, deletion, or marketing preferences where applicable.

Optional website analytics

With your permission, Flame Box uses PostHog (US Cloud) to understand pages visited, product interest, cart additions, checkout progress and completed purchases. Analytics uses a random browser identifier, device information and purchase totals/currency. This integration does not collect your name, email, address, payment fields or session recordings. Your analytics choice is stored for up to 180 days. You can change it using Analytics preferences at the bottom of the website. Declining analytics does not affect shopping. Paid-order events are linked only when analytics was accepted at checkout. Contact support@flamebox.ca for privacy requests.