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Limited time: FREE SHIPPING on all orders · Canada, USA, Australia, Mexico & Japan Find your Flame Box
Flame Box Outdoor cooking
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Shipping & Returns

Shipping & returns.

For shipping, returns, warranty, or payment questions, contact support.

Shipping destinations

We ship to Canada, the United States, Australia, Mexico, and Japan. Contact support before ordering for delivery estimates and shipping costs.

Returns

Contact support before ordering for return eligibility, timing, and condition requirements.

Refunds and return shipping

Approved refunds and return-shipping instructions will be confirmed by our support team.

Damaged, defective, or incomplete orders

Contact support with your order number and clear photos. Keep the item and its packaging until our team confirms the next step.